All days but Friday 10:00 – 18:00; Friday 11:00 – 20:00. Last admissions are an hour before closing.

Audio tour

You can get an audio guide on the ground floor in the check-room after buying a ticket. It’s really easy to use; it determines the location and gives the information on the exhibition piece next to you.


There is a cafe-tram with a vending machine with coffee, water, snacks (chocolate, cookies, etc.) on the second floor of our museum. it’s designed to resemble a city tram riding along the streets of kazan in 19-20th centuries. it will drive you around the first 5 tram routes opened in 1899 in just a couple of minutes. the time you’ll spend over a cup of coffee is going to be both enjoyable and educational.



The building has restrooms on the ground and the third floors, including 1 toilet for disabled people on the ground floor.

Gift Shop

You can buy all sorts of souvenirs, books, cards, and handmade gifts that will remind you of Kazan and Tatarstan in our gift shop.


There’s a check-room on the ground floor where coats and the buggies can be left while their owners are in the building. You’ll be perfectly warm in the City Panorama so you can bring a light footwear to change during the cold winter time.


Large bags, umbrellas and other items can be left in the free lockers in the lobby next to the ticket office.


If you’re planning to visit us with a buggy you should ask the staff for advice. You can either leave the buggy at the check room or the personnel can try to organize your visit with the maximum possible comfort.

Foreign visitors

You can find most of the exhibitions information as well as the audio guides in Russian, Tatar, English, and Chinese.

Group Visits

If you’d like to organize a school or tourist group visit please let us know beforehand by calling 8(843)292-40-52 so that we could help you.